Returns & Refund

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Home Returns & Refund

Returns & Refund

Our Satisfaction Guarantee

At Coffee Port, we take immense pride in the quality and craftsmanship of our coffee brewing equipment and accessories. We understand that the pursuit of the perfect cup of coffee requires precision and satisfaction. If, for any reason, your purchase does not meet your expectations, we have established a transparent and customer-centric return process to ensure your experience remains premium.

1. 30-Day Return Policy

We offer a 30-day return window starting from the day your package is delivered. To maintain our hygiene and quality standards for coffee-related apparatus, we can only accept returns for items that are:

Unused and in original condition: The item must not show any signs of use or coffee residue.
Original Packaging: All items must be returned in their original, undamaged branded packaging, including all manuals, accessories, and protective inserts.
Proof of Purchase: A valid order number or receipt must be provided with the return request.

2. Damaged, Defective, or Incorrect Items

We strive for perfection, but we understand that mishaps can happen during transit. Upon receiving your delivery, please inspect your items immediately.

Reporting Window: If your item arrives damaged, defective, or if you received the wrong product, you must contact us within 48 hours of delivery.
Required Documentation: Please email shipshop620@gmail.com with your order number and high-resolution photos or a video of the damage/defect.
Resolution: Once verified, we will prioritize a complimentary replacement or a full refund including shipping costs.

3. The Return Process

To initiate a return, please follow our streamlined concierge process:

Request Authorization: Email us at shipshop620@gmail.com with the subject line: Return Request - [Your Order Number].
Review: Our team will review your request within 24–48 hours. If approved, we will provide you with the return shipping address and instructions.
Shipping the Item: Customers are responsible for the return shipping costs (unless the item was damaged or incorrect). We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Non-Returnable Items

To ensure the safety and satisfaction of all our customers, the following items cannot be returned:

Used coffee filters or consumable items.
Any item not in its original condition (damaged or missing parts for reasons not due to our error).
Gift cards.

5. Refunds & Reimbursements

Once your return is received and inspected by our quality control experts, we will notify you via email regarding the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately.
Timeframe: The credit will automatically be applied to your original payment method within 7–10 business days.
Note: Please remember that financial institutions may require additional time to reflect the transaction on your statement.